Privacy Policy

This Privacy Policy explains how Joe Fortune Casino handles personal information when you visit our website, create or use an account, contact support, or use our services. We aim to collect and use information fairly, transparently and only for legitimate business, safety and legal purposes. By using the website, you acknowledge that your information may be handled as described below. Please read this policy together with any other notices shown during registration or when you use particular features.

Joe Fortune Casino operates under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/676/0726, with SSL encryption and certified RNGs across all games.

Information we may collect

The information we handle depends on how you interact with Joe Fortune Casino. Some information is provided directly by you, while other information is collected automatically when you use the website or services. We try to limit collection to information that is reasonably needed for account administration, customer service, security, responsible operation and compliance with applicable requirements.

Account and identity details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and records of communications. We may also handle information needed to confirm that an account is being used by the correct person and that the player meets any applicable age or eligibility requirements.

Verification documents

For identity, age, security or compliance checks, we may request documents or other information that confirms your identity and relevant account details. This may include information shown on identity documents, proof of address, images or other verification material. We handle these records carefully and restrict access to people and service providers who need them for legitimate purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, bonuses or other transactions connected with the services. Payment providers may process payment card, bank or alternative payment details under their own privacy policies. We may receive confirmation, reference information and other transaction details without necessarily receiving or storing complete payment credentials.

Device, usage and cookie data

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you use the website. We may also use cookies and similar technologies to remember settings, support website functions, understand usage and help protect accounts.

Support and communications

If you contact support or otherwise communicate with us, we may keep the contents of your messages, account information, verification details and records of the interaction. This helps us respond to questions, investigate issues, maintain service quality and keep an appropriate record of decisions or requests.

How and why we use information

We use personal information for purposes connected with providing and managing the services. Depending on the circumstances, this may include the following activities:

Creating, maintaining and securing your player account.
Processing account activity, payments, transactions and service requests.
Checking identity, age, eligibility and ownership of an account.
Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious or unlawful activity.
Providing customer support and responding to questions, complaints and data requests.
Personalising website functions and remembering selected settings.
Monitoring website performance, fixing technical problems and improving products and services.
Managing responsible gambling processes and helping identify activity that may require attention.
Sending service messages, account notices, security alerts and other essential communications.
Sending marketing communications where permitted and where you have provided consent or another valid basis applies.
Meeting legal, regulatory, tax, accounting, security and record-keeping obligations.
Establishing, exercising or defending legal rights and managing disputes.

We may use information where it is needed to provide a service you have requested, to operate and secure the website, to comply with an applicable obligation, or for a legitimate business purpose that is balanced against your privacy interests. Where consent is required, we will seek it in an appropriate way. You can withdraw consent for marketing at any time using the available unsubscribe option or by contacting us.

Sharing information

We may share relevant information with service providers that help operate the website and services. These may include identity and verification providers, payment and transaction providers, fraud and security specialists, technology and hosting providers, customer support tools, analytics providers and professional advisers. They are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players, the website or the public; to investigate suspected fraud or misuse; to respond to a lawful request; or to meet applicable legal and compliance requirements. We do not intend to share more information than is reasonably necessary for the relevant purpose. If information is handled across borders, appropriate safeguards may be used where required.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies stored on your device. Some are necessary for core functions, such as account access, session management, security and navigation. Others may help us remember preferences, understand website performance or measure the effectiveness of communications. Depending on the type of cookie and the choices available, we may ask for consent before using non-essential cookies.

You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect the operation of some website features, including features needed to sign in or use your account. Browser settings differ, so consult the help information for your chosen browser if you want to review or change cookie controls.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, disclosure or loss. Measures may include access controls, secure transmission, monitoring, authentication procedures and staff or provider confidentiality requirements. No website, transmission method or storage system can be guaranteed to be completely secure, so you should use a strong password, keep login details confidential and contact support promptly if you suspect unauthorised account activity.

Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is needed for security, dispute resolution, business records or another valid reason. Some account, identity, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or otherwise dispose of it in accordance with our procedures.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. You may also ask questions about how information is used or object to certain handling where an applicable right exists.

To exercise your data rights, or to make a privacy enquiry, contact support@joefortune-casino.fun. Please provide enough information for us to understand your request and locate the relevant account or records. We may need to verify your identity before releasing information or making changes, particularly where a request could affect account security or another person's privacy.

For access, ask for a copy or summary of the personal information associated with your account.
For correction, identify the information you believe is inaccurate or incomplete and provide the updated details where appropriate.
For deletion, tell us which information or account you want removed. Deletion may be limited where records must be retained for legal, security, fraud prevention or dispute purposes.
To withdraw marketing consent, use an unsubscribe link in a marketing message or contact support@joefortune-casino.fun. Essential account and service communications may still be sent.

We will review requests and respond within a reasonable timeframe. If we cannot complete a request, we will generally explain the reason, subject to security, confidentiality and legal restrictions. This Privacy Policy may be updated from time to time to reflect changes to the website, services or privacy practices. The latest version published on this page will apply from its stated publication or update date.