Terms & Conditions

2. Account registration and security

You may need to register an account before using certain services. You are responsible for ensuring that all registration information is truthful and remains up to date. Information may be checked before, during or after registration. This can include requests for identity, age, address, payment ownership, source of funds or other information required for compliance and security purposes.

You must keep your login details confidential and take reasonable steps to prevent unauthorised access. You must not share your password, allow another person to use your account or leave your account accessible on a shared device. Any activity carried out through your account may be treated as activity carried out by you unless you notify the operator promptly that your account may have been compromised.

• Only one personal account may be permitted unless the operator expressly approves otherwise.
• Duplicate, false or misleading accounts may be suspended or closed.
• You must notify the operator as soon as possible if you suspect unauthorised access, incorrect account activity or a security issue.
• You must not transfer, sell, lend or otherwise make your account available to another person.
• You must not use automated tools, bots, scripts or software designed to interfere with the website or games.

The operator may suspend an account while information is reviewed or an investigation is conducted. During a review, access to games, deposits, withdrawals or other account functions may be limited. Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and these terms.

4. Responsible gambling, privacy and website use

Joe Fortune Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Consider setting personal limits for deposits, spending, time and losses before you begin. If gambling stops being enjoyable or starts affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling support service or health professional.

• Do not gamble with borrowed money or money needed for essential expenses.
• Do not chase losses or increase stakes to try to recover money.
• Take regular breaks and keep track of the time and money you spend.
• Use available account controls, limits, time-outs or self-exclusion tools where appropriate.
• Ask for help if you feel unable to control your gambling.

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected, used and shared where reasonably required to provide services, process payments, verify identity and age, protect accounts, prevent fraud, meet legal obligations, manage risk and provide customer support. You should read the Privacy Policy for further information about data handling and your rights.

Acceptable use

You must use the website lawfully and respectfully. You must not damage, overload, disrupt or attempt to gain unauthorised access to the website, its systems or another person’s account. You must not upload harmful code, use scraping or automated access without permission, interfere with security features or copy and commercially exploit website content without authorisation.

The website and its content are provided on an availability basis. The operator will take reasonable steps to maintain the service but cannot guarantee uninterrupted access, continuous availability, complete accuracy or that the website will always be free from errors. Access may be suspended for maintenance, updates, technical issues, security reasons or circumstances outside the operator’s reasonable control.

Liability and applicable law

Nothing in these Terms & Conditions excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded or limited under Australian consumer law or other applicable legislation. To the extent permitted by law, the operator is not responsible for loss caused by misuse of the service, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, events outside reasonable control or interruptions arising from third-party networks and payment providers.

These Terms & Conditions are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory legal rights available to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. Failure to enforce a provision immediately does not waive the right to enforce it later.

If you have a question, complaint or concern about your account or these terms, use the support option available on the website. Provide enough information for the matter to be identified, but do not send passwords or other unnecessary security information. The operator will review complaints in accordance with its applicable procedures and legal obligations.